Returns & Exchanges

At Teabox, we strive to ensure every sip is perfect, but if you are not satisfied with your purchase, we offer a hassle-free return policy for unopened products within 15 days of delivery. Due to the perishable nature of tea, we cannot accept returns on opened packages unless there is a quality defect or shipping error.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team at [email protected] within 15 days of receiving your order, providing your order number and the reason for the return.

• 2.
  Verification and Approval

  Our quality control team will review your request and, if approved, will provide a Return Merchandise Authorization (RMA) number and the return shipping address.

• 3.
  Pack and Ship

  Securely pack the unopened tea tin or pouch in its original packaging and ship it back to us using a trackable courier service.

• 4.
  Receive Refund or Credit

  Once we receive and inspect the returned items, we will process your refund to the original payment method or issue store credit within 7-10 business days.