Frequently Asked Questions
Everything you need to know about your favorite teas and orders.
How do you ensure the freshness of your tea?
We source our teas directly from estates and vacuum-pack them within 24-48 hours of plucking to lock in maximum flavor and aroma before they reach our fulfillment centers.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its journey.
Can I return tea products if I am not satisfied?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if your order is damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary based on the destination and are calculated at checkout.
Are your tea bags plastic-free?
Absolutely. Our pyramid tea bags are made from biodegradable, plant-based materials that are completely plastic-free and compostable.
How should I store my tea to keep it fresh?
To maintain quality, store your tea in an airtight container in a cool, dark, and dry place away from strong odors like spices or coffee.